Once an order has been submitted, please allow up to 72 hours for it to be processed and shipped (generally orders will ship out sooner than this). All orders are shipped from Otter Distribution Center in Hong Kong via FedEx (standard shipping) or other courier service unless otherwise specified. No orders are processed or shipped on Saturdays, Sundays and public holidays in Hong Kong.
Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. Please note the following FedEx delivery requirements: A signature IS NOT required for residential deliveries. A signature IS required for deliveries to apartment complexes and commercial addresses (they cannot leave your package without a signature or they will become liable). If you are not available to sign and FedEx has already attempted delivery, you have a few options. You can either sign the yellow slip the driver leaves on your door telling the driver to leave the package at the manager’s office or with a neighbor who can sign, or you can call FedEx with your tracking # and give them authorization to deliver to another address.
Shipping to Asia Pacific
Orders placed on Asia Pacific regional site ships out of our warehouse location in Hong Kong offering our customers lower shipping costs. All orders use flat rate shipping with duties and taxes included for complete door-to-door service! View the table below to find your shipping and handling cost.
|Country Shipping Cost (Taxes Included)||AUD|
If one or more of the items in your order is out of stock, your order will not ship until all items are available (applicable to both international and domestic orders). Once your order ships, you will receive tracking information shortly thereafter.